Terms and Conditions
1. ORDER DIRECTLY IN THE STORE
To place an order, simply click "shopping cart" next to the product you are interested in.
REMEMBER !!! YOU CAN MAKE PURCHASES WITHOUT THE NEED TO LOG IN !!!
2. MINIMUM ORDER VALUE
No minimum order value restrictions in our store - we process any order regardless of its value.
All prices in the pherostrong.pl store include all taxes, duties and other additional charges. Delivery costs are charged according to the tariffs listed below in the terms and conditions.
3. YOU CAN PLACE YOUR ORDER:
4. ORDER CANCELLATION
You can cancel your order by sending us the appropriate instruction by email to firstname.lastname@example.org
5. INCENTIVES FOR CUSTOMERS
- FREE SHIPPING on orders over 199 PLN
- FREE SHIPPING and a gift for 5 grosz from the available list of gifts on orders over 249 PLN
- A gift for 5 grosz from the available list of gifts on orders over 399 PLN
- FREE SHIPPING and a gift for 5 grosz from the available list of gifts on orders over 449 PLN
6. DELIVERY SERVICE
To your home address - attached to the order form. The parcel will be delivered directly by the Polish Postal Service worker. If the order is carried out in the option "cash on delivery", then the amount of collection will be collected from you by the postal worker. In case of a failed delivery attempt, the postal worker will leave an advice note in your mailbox, based on which you will collect the parcel at the Post Office appropriate for your place of residence. In case of orders paid by bank transfer, the postal worker will deliver the parcel without any additional charges. In case of a failed delivery attempt, the postal worker will leave an advice note for you to pick up the parcel at the post office where no extra fee will be charged either.
Order as before, pick up wherever it is convenient for you.
- Collect at your designated Post Office
- Collect at your designated Orlen Gas station
- Collect at your designated Kiosk Ruch (newsstand agent’s)
- Collect at your designated Żabka Store
Our customers can arrange to pick up their orders at a location of their choice.
Stacja z paczką - is a 24-hour parcel collection service at selected ORLEN gas stations. Our mission is to provide convenient and fast access to professional courier services at competitive prices for everyone, 24 hours a day, 7 days a week.
Save time and money by using system Stacja z paczką.
- You can freely plan your time and avoid spending hours in queues, difficulties in finding a parking place or waiting for a courier. You can pick up your parcel at selected ORLEN gas stations at any hour.
- You don't have to worry about the safety of your shipped items. Your package is waiting to be picked up at ORLEN branded air-conditioned gas stations.
How to collect your parcel?
Collection in-person at Orlen gas station - You can keep your orders private from your family or friends. Select in the shopping cart an option called Pocztex - Pickup at a point (Post Office, Orlen, Ruch) and choose a pickup point (Orlen Station) on the displayed map.
The next step, provide your address details (we will still send the parcel to the ORLEN station you indicated earlier).
You will receive an e-mail (to the e-mail address provided in the order) when your parcel is shipped and a text message with the shipment number when the the parcel is ready for pickup at the indicated ORLEN station.
If you choose the option - Collect in-person at the ORLEN station, providing the cell phone number of the Addressee is mandatory.
Remember (!) to provide the correct cell phone number of the Addressee.
This is a very convenient option, especially when you are away at work or away from home for an extended period of time.
Collect in-person at the Post Office (former - Poste Restante) - you can keep your orders private from your family or friends. Select an option in the shopping cart called Pocztex - Pickup at a point (Post Office, Orlen, Ruch, Żabka) and choose a pickup point on the displayed map.
Then you just enter your name, cell phone number (mandatory) and choose the Post Office to which we are to deliver the parcel.
The next step, provide your address details (we will nevertheless send the parcel to the Post Office you specified earlier).
You will receive an e-mail (to the e-mail address provided in the order) when your parcel is shipped and a text message with the shipment number and a text message with the shipment number when the the parcel is ready for pickup at the indicated Post Office.
If you choose the option of Collect in-person at the Post Office, it is mandatory to provide the cell phone number of the Addressee.
Remember (!) to provide the correct cell phone number of the Addressee.
DETAILED SHIPPING INFORMATION - free digital delivery note!!!
A digital delivery note - information when your parcel is ready for pickup and digital electronic delivery note are the latest changes to our offer. You will get a text or e-mail when your parcel is ready for pickup.
Collect in-person at Kiosk RUCH (newsstand) - You can keep your orders private from your family or friends. In such option, you select in the shopping cart an option called Pocztex - Pickup at a point (Post Office, Orlen, Ruch) and choose a pickup point (Orlen Station) on the displayed map.
You will receive an e-mail (to the e-mail address provided in the order) when your parcel is shipped and a text message You will receive an e-mail (to the e-mail address provided in the order) when your parcel is shipped and a text message with the shipment number when the the parcel is ready for pickup at the indicated collection point.
If you choose the option - Collect in-person at the collection point (Poczta, Orlen, Ruch, Żabka), providing the cell phone number of the Addressee is mandatory.
Remember (!) to provide the correct cell phone number of the Addressee.
DETAILED SHIPPING INFORMATION - free digital delivery note!!!
InPost - Parcel lockers - Discretion guaranteed!
!!! 100% DISCRETION GUARANTEED !!!
You can collect your shipment whenever you want,
on your way to work, shopping or college 24/7
How to collect your parcel?
- Do your shopping in our store and choose delivery to Parcel Lockers
- Wait for a text message and email notification
- Collect your parcel by entering the parcel code and reference phone number on the screen.
- Collect your parcel from the Parcel Locker using the dedicated InPost app.
Over 5000 Parcel Lockers in Poland - available 24/7
7. PAYMENT METHODS
When ordering from the store www.pherostrong.pl you can pay for the ordered goods by choosing the following method:
- cash on delivery
- wire transfer
- PayU payment
- PayPal payment
When selecting a „wire transfer” payment option, please make payment to the following account:
Ul. Mikołaja Reja 43/1
PKO BP I/O SŁUPSK nr: 98 1020 4649 0000 7602 0189 4443
EUR bank account:
PL 72 1020 4649 0000 7502 0186 2077
USD bank account:
PL 04 1020 4649 0000 7302 0257 0141
When the funds are credited to our account we will send the shipment without collection.
Select the payment method while placing an order.
8. SHIPPING METHOD
- Poczta Polska - Polish Postal Service
- Kurier InPost - InPost Courier
9. ORDER CONFIRMATION
Once your order has been accepted we will send you an e-mail to confirm your order.
Remember: we do not require order confirmation to process your order.
Orders paid by debit card, credit card or wire transfer do not require subsequent confirmation.
Once your package ships, we will send you an e-mail. In order to maintain complete discretion, we do not confirm orders by phone. However, we request that you fill in the field with your contact phone number in the order form. Providing your phone number will allow us to contact you in exceptional circumstances, eg.: if you entered an incomplete delivery address.
10. BIDING DURATION OF THE OFFER
The offer (price information) in our store is binding until the order is processed or canceled.
11. OREDR DELIVERY TIMEDelivery time = dispatch time + carriers transit time
Maximum dispatch time is 24h
Maximum carriers transit time is 24h
Delivery is made via:
- Poczta Polska - Polish Postal Service maximum delivery time 24h
- InPost - maximum delivery time 24h
- InPost Courier – maximum delivery time 24h
12. COST AND METHOD OF SHIPPMENT
- InPost - Parcel Lockers - Pay'u, wire transfer - 11 PLN
- InPost Courier – Pay'u, wire transfer – 11,00 PLN
- InPost Courier – Cash on delivery – 14,00 PLN
- Pocztex - Delivery to the designated location - Pay'u, wire transfer - 13,00 PLN
- Pocztex - Delivery to the designated location - Cash on delivery - 16,00 PLN
- Pocztex - Collect in person (Poczta, Orlen, Kiosk Ruch, Żabka) - Pay'u, wire transfer - 13,00 PLN
- Pocztex - Collect in person (Poczta, Orlen, Kiosk Ruch) - Płatne przy odbiorze - 16,00 PLN
- Poczta Polska - Pay'u, wire transfer - 45,00 PLN
13. WE SHIP TO THE FOLLOWING COUNTRIES:
We ship our goods exclusively to:
Poland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Latvia, Lithuania, Luxem-bourg, Malta, Monaco, Netherlands, Norway, Romania, San Marino, Slovakia, Slovenia, Spain, Swe-den, Switzerland, Vatican City, United Kingdom.
14. ZAPEWNIENIE DYSKRECJI
All items are packed in bubble envelopes and extra foil packs. The senders name on the parcel: Medi-ca-Group Sp. z o.o. ul. Mikołaja Reja 43/1, 76-200 Słupsk
15. THE RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT
You have the right to withdraw from this contract within 100 days without giving any reason. The pe-riod for cancellation expires after 100 days from the day on which you took possession of the goods or on which a third party other than the carrier and indicated by you took possession of the goods. To exercise your right of withdrawal, you must inform Medica-Group ul. Mikołaja Reja 43/1, 76-200 Słupsk tel. 519 371 391, e-mail: email@example.com your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail or e-mail).
In the accordance with the law you have a right to withdraw from this contract within 14 days without giving any reason, and the application of the 100-day withdrawal period in our store is a gesture of goodwill.
We would like to inform you that the exercise of the 100-day withdrawal period is not a condition or limitation for the statutory right of withdrawal.
In order to comply with the withdrawal period, it is sufficient for you to send information concerning the exercise of your right of withdrawal before the end of the withdrawal period.
Consequences of withdrawal from the contract
In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivery of the items (except for the additional costs resulting from the delivery option chosen by you other than the cheapest ordinary delivery option offered by us), immediately and in any case not later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract.
The refunded amount is credited back using the original payment method while making the purchase, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with the refund.
a) Please return the item or send it to: Medica-Group ul. Mikołaja Reja 43/1, 76-200 Słupsk, send back immediately, and in any case no later than 14 days from the day you informed us of your with-drawal from this contract. The deadline is met if you send the item back before the expiration of the deadline of 14 days.
b) We bear the cost of returning the item:
You can choose one of the following options:
- once you contact us:
- at https://ezwroty.poczta-polska.pl/#/main enter the name of our store BIORELAKSIK.
- After selecting the name of the store from the list, click "NEXT.".
- Fill in the data in the form (fields marked with an asterisk are required), after entering the data click SEND.
- At this point a notification of your return will be emailed to us.
- After our approval in the system for the return, you will receive a message from the Electronic Shipper of the Polish Postal Service to the e-mail address you provided earlier. The message will include an address sticker, which you should print out and, together with the parcel, take it to any Post Office (hand it to a postal worker).
c) You shall be liable only for the diminution in value of the item resulting from your use of it in a manner other than was necessary to ascertain the nature, characteristics and functioning of the item.”.
Exclusion of the right of withdrawal:
- Contracts in which the subject of performance is an item delivered in a sealed package, which is not suitable for return after opening due to health protection or hygiene reasons, if the pack-age has been opened after delivery.
16. SETTLEMENT OF DISPUTES
Information on dispute resolution in accordance with Article 14(1) of the ODR Regulation: at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PL
Our obligation is to deliver the ordered items without defects.
Each of our customers has the opportunity to use out-of-court ways of resolving customers compla-ints.
Any item purchased from our store is under warranty and can be replaced.
When filing a complaint, please return the goods by registered economy mail together with the invoice you received with it and a description of the reasons for the complaint.
Please send the complaint package back to the following address:
ul. Mikołaja Reja 43/1
18.1. Access data and hosting
You can access our websites without providing your personal information. Each time the web page is accessed, the server automatically records only the server logs, such as the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting ISP (access data), and documents the page call.
The access data shall be analyzed only for the purpose of ensuring that the site displays and works correctly and improving our offer. The above serves - as part of the assessment of interests - to safe-guard our legitimate interest in presenting our offer correctly. All access data shall be deleted no later than seven days after ending your visit to our website.
Hosting services provided by a third-party service provider.
The third-party service provider is established in a country belonging to the European Union or the European Economic Area.
18.2. Data collection and processing to fulfill the contract and create a customer account
We collect personal information only when you voluntarily provide it to us by placing your order, con-tacting us (e.g., via a contact form or email), or creating a customer account. Some fields are marked as mandatory because the data contained in them shall be necessary to perform the contract or to han-dle the case in which you have contacted us, or to set up a customer account. In case you do not pro-vide the required data, you cannot complete your order or create a customer account or contact us. The type of data collected, results from the forms into which the data is entered. We use the data you pro-vide to perform the contract and respond to your inquiries. After the execution of the contract or dele-tion of your customer account, the processing of your data will be limited, and after the expiration of the retention periods specified in the Tax Law and the Accounting Law, the data will be deleted, unless you expressly consent to the continued use of the data or, in accordance with applicable law, we re-serve the right to continue using the data, of which, in such a situation, we inform you in this statement. Your customer account can be deleted at any time. In order to do delete your account, send a message to our contact address indicated under "Our contact details and your rights" or use the appropriate function in your customer account.
18.3. Transfer of personal data
Transfer of data to the courier company
If you provide us with your express consent to do so during or after placing your order, we shall transfer your e-mail address and phone number to the selected courier company so that it can contact you before delivering your order or arrange delivery.
The above consent may be revoked at any time by sending us a relevant message to our contact ad-dress indicated under "Our contact details and your rights” or by sending a message directly to the courier company at the contact address indicated below. After withdrawing your consent, we will delete your data provided for this purpose unless you expressly consent to the continued use of your data for other purposes or unless we reserve the right to continue using your data in statutorily permitted cases, which, in such a situation, we shall inform you in this statement.
Poczta Polska S.A.
InPost Paczkomaty Sp. z o.o.
ul. Wielicka 28
If you subscribe to one of our newsletters, we use the data required for this purpose or data provided separately by you to send you the subscribed email newsletter on a regular basis.
You may unsubscribe from the newsletter at any time by sending us a message with the relevant in-formation or by using the relevant link provided in the newsletter. After you deregister, we will delete your e-mail address unless you expressly consent to the continued use of your data for other purposes or we reserve the right to continue using using your data in statutorily permitted cases, of which, in such a situation, we inform you in the present statement.
18.5. Cookies and web analytics
Internet Explorer™: https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies
This website also uses DoubleClick cookies as part of Google Analytics (see below) to recognize your browser when you use other websites. The information automatically generated by cookies regarding your use of this website is transferred to a Google server in the United States and stored there. Due to the IP anonymization activated on this website, your IP address is truncated before being forwarded further within the member states of the European Union or other countries that are parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmit-ted to a Google server in the United States and abbreviated there. The anonymized IP address submit-ted by your browser as part of Google Analytics is not combined with other Google data.
Google will use this information to compile a report on website activity and to provide other services related to website usage. The above - as part of the analysis and evaluation of interests - serves to pro-tect our legitimate interest in the optimal and effective operation of our website in the marketplace. Google will transfer the above information to third parties if required by law or if third parties process the above data on Google's behalf.
Google Double Click is an offering of Google LLC. (www.google.com).
Google LLC is headquartered in the US and is certified by EU-US-Privacy Shield. The current certifi-cate is available at this link. As part of the agreement between the U.S. and the European Commission, the latter has stated an adequate level of data protection for Privacy Shield-certified companies.
Google (Universal) Analytics for web analytics purposes
Our website uses Google (Universal) Analytics, a web analytics tool from Google Inc. (www.google.com). The above - as part of the analysis and evaluation of interests - serves to protect our legitimate interest of optimal presentation of our offer. Google (Universal) Analytics uses methods to analyze your use of the website - for example, cookies. Automatically collected information regard-ing your use of this website is transferred and to a Google server in the United States and stored there. Due to the IP anonymization activated on this website, your IP address is truncated before being for-warded further within the member states of the European Union or other countries that are parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address trans-mitted to a Google server in the United States and abbreviated there. The anonymized IP address submitted by your browser as part of Google Analytics is not combined with other Google data.
Google LLC is headquartered in the US and is certified by EU-US-Privacy Shield. The current certifi-cate is available at this link. As part of the agreement between the U.S. and the European Commission, the latter has stated an adequate level of data protection for Privacy Shield-certified companies
You can prevent Google from recording the data collected by the cookies about your use of our web-site (including your IP address) as well as the processing of this data by Google, if you download and install the browser plug-in available at: https://tools.google.com/dlpage/gaoptout?hl=pl
Alternatively - instead of installing the browser plug-in, you can also click on this link to disable data collection by Google Analytics on our website. An opt-out cookie will then be stored on your terminal device. If you delete the cookies, then you must click on the above link again.
18.6. Social media plugins
Use of social media plugins
We use social media plugins on our website.
By viewing our website containing such a plug-in, your browser will establish a direct connection to Facebook, Google, Twitter or Instagram servers. The content of the plug-in is transmitted by the re-spective service provider directly to your browser and integrated into the site. Thanks to this integra-tion, service providers receive information that your browser has viewed our site, even if you do not have a profile with the given service provider or you have not logged in with the provider at the mo-ment. Such information (along with your IP address) is sent by your browser directly to the server of the given service provider (some servers are located in the USA) and stored there. If you have logged in to one of the social networks, the service provider will be able to directly attribute your visit to our site to your profile on the respective social network. If you use a particular plug-in, i.e. the "Like" but-ton or the "Share" button, the corresponding information is sent to the server of the respective service provider and stored there. This information will be published in the respective social network and will appear to the people from you contact list.
If you do not want social networks to attribute the data collected during your visit to our website di-rectly to your profile on a particular service, you have to log out of that service before visiting our website. You can also completely prevent plug-ins from loading on the site by using appropriate exten-sions for your browser, such as blocking scripts using „NoScript“ (https://noscript.net/)."
YouTube video plugins
Content from other service providers is integrated with this site. Youtube plugins are provided by Google Inc („Service provider”). Youtube is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“).
Enhanced data protection has been activated for Youtube videos. This means that Youtube does not collect and save information about visitors to the site unless they turn on a video.
18.7. Reminders to give feedback
Reminder to give feedback sent by Trusted Shops
If you have explicitly consented to send you a reminder to express your opinion about a purchase made in our store during or after placing your order, we will provide your email address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Koeln, Gremany (www.trustedshops.pl).
You can withdraw your consent at any time by sending an e-mail to our contact address indicated un-der "Our contact details and your rights" or send a notification directly to Trusted Shops.
18.8. Our contact details and your rights
You have the right to access your personal data, free of charge, as well as the right to rectification, re-strict processing, deletion or transfer of personal data.
If you have any questions regarding the collection, processing and use of your personal data, rectifica-tion, blocking or deletion of your data, and to revoke consents given or to object to the use of certain data, please contact the data controller: Medica-Group, Mikołaja Reja 43/1, 76-200 Słupsk, firstname.lastname@example.org
You have the right to file a complaint with the competent supervisory authority.
Right of objection
Insofar as we process personally identifiable data as explained above in order to safeguard our over-riding legitimate interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you may exercise this right at any time as described above. If the processing is for other purposes, you have the right to object only if there are reasons arising from your particular situation.
After exercising your right of objection, we will not process your personally identifiable data further for these purposes, unless we can prove compelling reasons for processing worthy of protection that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.
This does not apply if the processing is for direct marketing purposes. Then we will not process your personally identifiable data further for this purpose.
SAMITO with its registered office in Warsaw, at 9 Rzymska Street, 03-976 Warsaw, registered by the District Court for the Capital City of Warsaw, XIII Commercial Division of the National Court Regis-ter under number KRS 0000510290, Regon 147254672, NIP: 113-287-65-28
What is the purpose of SAMITO's data processing?
The purpose of entrusting the processing of personal data is to display personalized messages to users of the site. The information may relate to recommended products, promotions, discounts, news, etc.
SAMITO ensures that the user is not inundated with unnecessary messages, but only those that relate to the user's preferences.
SAMITO does not transfer data to third parties without the consent of the Administrator.
18.9. E-mail marketing
The products on this page are not medicines and are not intended to prevent or cure any disease.Do not use if you are hypersensitive to any of the ingredients in this product. The composition, use, prop-erties, precautions, storage and expiration date can be found on the packaging of each product. We do not guarantee that anyone will achieve the same or similar outcome as described with each product, the effects associated with the products can vary from person to person.
Enjoy your shopping and have a great day!